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Run 26 Point 2 Ltd
About Us
JM Coaching is operated by Run 26 Point 2 Ltd. Our website is www.jmcoaching.co.uk. Our email contact is [email protected].
When we say "we," "us," "our," or "JM Coaching," we're talking about the business and our coaching team. When we say "you," "runner," or "client," we mean anyone using our services or website.
Section 1
When you fill out our contact form, we collect:
We use this information to respond to you and discuss whether JM Coaching is the right fit for your training needs. We keep your contact form submission so we can follow up if needed.
If you become a coaching client, you'll create a TrainingPeaks account with us. Your training data lives in TrainingPeaks, not with us. We access your account through TrainingPeaks to create and manage your training plan, but we don't keep copies of your training data on our own servers.
We store your email address, name, and any notes from our initial consultation. We don't store your bank details, payment card information, or sensitive medical records. Payment information is handled by our payment processor for direct debit and standing orders only.
If you communicate with your coach via WhatsApp, those messages stay within WhatsApp. We don't archive or back up WhatsApp conversations on our systems.
We keep a record of all payments you've made (the date, amount, and which plan), but not the payment details themselves. This record is kept for administrative and financial reasons.
Section 2
We sometimes feature client case studies on our website and in marketing materials. These include training results, timelines, and occasionally photos or video clips.
If you'd like to contribute to a case study, here's how it works:
We usually ask for images or videos you've already shared with us, either on WhatsApp or your own social media. We always ask your permission before using anything publicly. We want to build a relationship of trust with you first, so we only approach this once we know you well.
When we use your image or story, we may use your name and details (like your marathon time, goal, or training journey), or we can keep it anonymous if you'd prefer. You tell us what you're comfortable with.
We keep these images and case studies on our website and in our marketing materials for as long as they're relevant to our business. If you ask us to remove your case study at any point, we will do so within a reasonable timeframe.
By submitting images or allowing us to feature your story, you're giving us permission to use them in this way. If you're unsure about anything, just ask your coach.
Section 3
We use your data to:
We don't sell your data, share it with third parties for marketing, or use it for anything beyond running JM Coaching. The only people who see your data are your assigned coach and JM Coaching staff who need to administer your account.
Section 4
Our website uses Google Analytics to understand how visitors use new.jmcoaching.co.uk. This helps us improve the site. Google Analytics uses cookies to track your visit, including what pages you view and how long you spend on them. Google Analytics data is anonymized, so we can't identify you personally.
When you visit the website, you consent to cookies being placed on your device for analytics purposes. If you prefer not to allow cookies, you can adjust your browser settings or opt out of Google Analytics tracking. This won't affect your ability to use the website.
Section 5
You have the right to know what data we hold about you. If you want to see a copy of the personal data we've collected, contact us at [email protected].
You can ask us to update your information if it's incorrect or out of date.
You can request that we delete your personal data, except for information we're required to keep for legal, tax, or accounting purposes (like payment records).
If you have concerns about how we handle your data, please get in touch so we can address them.
Section 6
We keep your data secure by limiting who can access it and storing it safely. We don't share your information with third parties unless you've asked us to (for example, by authorizing access to TrainingPeaks).
While we take data protection seriously, no system is completely secure. If there's ever a data breach that affects your information, we'll notify you as soon as we can.
Section 7
JM Coaching operates on a monthly direct debit or standing order basis. You pay once per month on the same date each month. For example, if you start on July 5th, payment is due on July 5th. Your next payment is August 5th, and so on.
When you sign up, you pay in advance for the month ahead.
If you cancel your coaching plan mid-month, we don't offer a refund for that month. You've already paid for the month, and your coach has planned your training based on that commitment.
The exceptionIf you accidentally keep paying after you meant to cancel (for example, you forget to cancel your direct debit), we'll refund you for any months you didn't use. Just get in touch and we'll sort it.
If you want to move to a different tier or plan, the change takes effect from your next scheduled payment date. There's no charge to move between tiers, and we can help you find the plan that works best for you.
If you move tiers mid-cycle (say, on the 10th when you usually pay on the 20th), you start paying at the new tier rate from your next payment date.
You can cancel your coaching plan at any time, effective immediately. No notice period required. Just let your coach know or email [email protected].
That said, we'd really appreciate if you'd chat with your coach first if something isn't working. Circumstances change, life happens, we get it. Your work situation might shift, a new family member might arrive, injuries might mean you need to pause. We're human too, and we want to support you if we can. Your coach might suggest dropping to a lower tier instead of cancelling, or we might be able to help you in a way that works better for what's going on. It costs nothing to have that conversation.
But if you've decided coaching isn't for you, that's absolutely fine. Just let us know.
You're responsible for cancelling your direct debit or standing order with your bank if you want to stop payment. We'll confirm when you're cancelled on our end, but it's best to cancel the payment instruction at your bank too, just to be safe.
When you sign up, we match you with a coach based on your experience, goals, and what you're looking for in the questionnaire. This might be Jonny, or one of our team of coaches: Izzy, Ross, Mollie, Alan, Zak, Sophie, or Adam.
If you'd like to request a specific coach, just let us know. We'll do what we can to match you with them based on their availability.
Results in running training aren't guaranteed. Individual results vary. Some athletes will hit their goals exactly as planned. Others might need more time, or their goals might shift based on how training goes and what they learn about themselves.
We're good at what we do, and we've helped hundreds of runners achieve their goals. But we can't promise you'll run a sub-3:00 marathon or hit any specific time. That depends on you, your genetics, your commitment, your injury history, and things beyond anyone's control (like the weather on race day).
We give you the training to get there. What you do with it is up to you.
Section 8
Before you start any training plan, we recommend you consult with your GP or physician. You should be in good physical condition to begin training. If you have any existing injuries, medical conditions, or health concerns, discuss them with your GP before starting.
JM Coaching is not a medical service. We're not licensed medical care providers, and we don't diagnose, examine, or treat medical conditions. We can't tell you whether a specific exercise is safe for your medical situation.
We speak from experience as runners and from working with hundreds of other runners. But if you have health concerns, always seek advice from a medical professional.
Mollie WilliamsThe exception is Mollie Williams, who is a licensed physiotherapist. Mollie can offer guidance on injuries and physical issues within her scope of practice as a physio. But even with Mollie, we're not a replacement for seeing your GP or a sports medicine doctor.
If you experience pain, injury, or health issues during training, stop and get professional medical advice. Don't push through something you're worried about.
We design your training plan to be challenging but safe. If you're undertaking activities we haven't prescribed that pose a high injury risk, we might talk to you about it. If you continue doing something we've flagged as potentially dangerous, we'll recommend finding another coach, because we might not be the right fit for you.
This hasn't happened yet, but it's something we'd want to handle with a conversation first, not just a sudden cancellation.
Section 9
We use TrainingPeaks to host and manage your training plans. TrainingPeaks has its own privacy policy. Your information is subject to their terms as well as ours.
When you authorize us to access your TrainingPeaks account, you're giving us permission to view and edit your plan. You can revoke that access at any time through your TrainingPeaks settings.
We don't share your TrainingPeaks data with anyone else. Your coach sees your plan because they're creating it. That's it.
Section 10
If you have questions about this privacy policy, our terms, or how we use your data, email [email protected].
If you want to request your data, ask us to delete something, or raise a concern, email the same address and we'll get back to you within 5 working days.
Section 11
We may update this privacy policy and terms from time to time. If we make changes that affect how we handle your data, we'll let you know. Your continued use of JM Coaching means you accept the updated terms.
